Please read these booking conditions carefully as they incorporate the basis upon which bookings are accepted by Teed Up Travel.
Teed Up Travel* is not itself a transport or accommodation (products) provider. It acts only as an agent for those product providers. It is therefore important for you that you obtain and read the product provider’s terms and conditions applicable to the products in your package, and make sure you are aware of any exclusions or limitations of liability imposed by the product provider.
Travel insurance is recommended: Please ensure that you have adequate travel insurance to cover any unforeseen cancellations.
How to Book: Select your requirements and contact us by email, phone, fax or directly at our premises. Please note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to revision on confirmation of the reservation.
Changes in Prices and Itineraries: All prices are in Australian dollars (except where noted). Prices are inclusive of taxes and charges that apply from 1 July 2017, but do not include any fees that may be imposed directly by third parties. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to currency fluctuations. Please note that the price of your arrangements may change at any time up to 30 days before your departure even if you have paid all or part of the quoted price of your tour package. In addition whilst every care is taken in providing accurate prices and information, fluctuations can occur which are beyond our control. If we have to change any of your arrangements for reasons beyond our control, for example if an airline changes its schedules, if a hotelier overbooks hotel accommodation or it there are any changes in applicable taxes or charges, we will notify you. If such changes result in your tour package costing more or otherwise being materially different from that originally booked, then you may cancel the tour package and we will refund any monies already paid less charges levied by suppliers. The cost of escorted tours may vary according to the number of passengers on the tour. If numbers drop below a certain level the cost of the tour may be subject to increase. Teed Up Travel* constantly strives to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.
Goods and Services Tax (GST): All prices and charges are inclusive of Australian GST where applicable.
Airfares: All airfares are subject to availability and special conditions apply to the fares used. Any airfare deadline will override the published final payment date and if not paid within the time frame may result in increased charges.
Deposits: A 20% deposit is required within 7 days to confirm booking unless otherwise notified. Some tours will require additional and subsequent deposits due prior to the final payment date. These are paid to the supplier to secure the land arrangements. These deposits are NON REFUNDABLE.
Full payment requirements: Full payment is due 45 days prior to departure. If for any reason we do not receive your balance by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices. Late bookings are subject to full payment being received at the time of booking and full payment of any additional costs incurred for obtaining the services required.
All monies paid for tours will be deposited into Teed Up Travel Travel Client Trust Account .
Credit Card Payments: An additional fee of 1.10% (Visa and Mastercard) and 2.00% (American Express) will apply if payments are made by credit card. Please note that we may not accept American Express and Diners cards on some tours and if we do higher credit card fees will apply.
Foreign Currency payments: If your tour is costed in foreign currency, we will advise the rate of exchange on the day of final payment. The final payment will be for the full tour price in the applicable foreign currency converted to AU$ based on the best foreign currency rate from the Major 4 banks on the day. The deposit will then be deducted from this to give your the balance owing. You may have the option to lock in a rate with our FX advisors within 12 months of the tour departure date if you wish. Once locked in, the exchange rate becomes a binding contract and the full balance must be paid within 5 working days.
Cancellation, alterations and refunds:
Cancellations by the client must be in writing to Teed Up Travel* and are subject to the following forfeit of cost per person:
* Cancellation 60 days or more before departure date: 20% of the package value lost
* Cancellation between 60 days and 21 days before departure date: 50% of the package value lost
* Cancellation less than 21 days before departure date: 100% of the package value lost.
Some tours may have different cancellation terms and these will be advised accordingly in the tour itinerary and will take precedent over these terms above.
Teed Up Travel* reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. Teed Up Travel* is not responsible for any costs for other travel arrangements affected due to our cancellations of rescheduling of any tour departure. If you cancel or terminate your booking any deposits paid will be forfeited. After final payment is made the booking will be subject to fees imposed by airlines, ground operators and hotels amounting to all or part of the cost paid.
Amendment and Document reissue fees: Teed Up Travel* reserves the right to charge amendment fees if you alter your requirements more than once in any given booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alternation to an existing booking and not a transfer to another package wherein cancellation fees may apply.
Tour Membership: Teed Up Travel* reserves the right to withdraw from the tour any person whose behavior is deemed likely to effect the smooth operation of the tour or adversely effect the enjoyment or safety of any other passengers. Teed Up Travel* will be under no liability to any such person for refund, compensation, repatriation or any other matter arising.
Refunds: No refund is available for cancellations after tour package has commenced or in respect of any tours, accommodation, meals or any other services not utilized. If the weather causes any planned activities to be cancelled or rescheduled Teed Up Travel* will refund any monies that suppliers refund to us. However please note in most cases this does not occur.
Product descriptions: Descriptions features are based on current information provided by transport providers, hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class; however, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.
Maps and photographs: Maps and photographs are shown for general information and may not necessarily reflect actual services provided.
Travel insurance: We recommend that at the time of booking you consider purchasing a travel insurance policy of your choice. Cover can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to your point of origin should the tour package need to be extended or curtailed due to illness while overseas, or due to the need to return to your point of origin because of unexpected death of illness of a close relative and cancellation of transport services due to industrial action. If you have a pre-existing medical condition – that is, you are taking medication or have been to the doctor in the past 30 days, you must advise us so that the condition is covered in the policy. You will be required to complete a pre-existing form which must be signed by your doctor and assessed by the insurance company. An additional premium may be payable.
Adequate and valid travel insurance is compulsory for all Teed Up Travel* tour participants on our International Tours. Your bookings cannot be confirmed before we receive your travel insurance details. You must carry proof of insurance with you and produce it when requested by Teed Up’s staff or suppliers. Teed Up Travel* reserves the right to cancel or suspend your participation on a tour or certain activities during the trip, at any time, including after the commencement of your tour; with no right of refund, if you are unable to provide proof of insurance when requested.
Health and immigration: You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with a least six months validity) Teed Up Travel* cannot accept responsibility for your failure to ensure that you have correct travel information.
Baggage: Please check with the applicable airlines for full details. Teed Up Travel* is not responsible for excess baggage charges. Due to space available on the some coaches we ask that you only bring one large suitcase per person.
Travel and accommodation: Teed Up Travel* is not itself a carrier, hotelier or car hire operator. The flights, cruises, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your tour package are provided by reputable carriers and hoteliers on their own conditions. It is important to note therefore that all bookings with Teed Up Travel* are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Not included: The costs of interstate and intrastate travel arrangements from their hometown to and from their choice of international departure city. The price of any passports and visa, items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks, room service, or meals unless specified and any fees or charges payable direct by you to a third party.
Air Travel: All bookings are subject to the general conditions of carriage of that carrier. Booking arrangements: All bookings are subject to the acceptance of the booking conditions on behalf of all persons named in the booking.
Limit of Liability: We do our best to make sure that your arrangements are satisfactory, however many of the goods and services offered are supplied by third parties. Teed Up Travel* act only as an agent for those suppliers. To the extent permitted by law, Teed Up Travel* excludes all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by Teed Up Travel* or any third parties, or in connection with the supply of such services. In the cases where Teed Up Travel* does accept liability the maximum amount to be paid will equal the amount paid for their tour or service.
Events beyond our control: Teed Up Travel* does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including but not limited to war, civil disturbance, fire, fold acts of God, acts of Government or any other authorities, accident to or failure of machinery of equipment or industrial action.
Destination Passenger Enquiries: Teed Up Travel* makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian Department of Foreign Affairs and trade.